Privacy Policy

Last updated: March 26, 2026

This Privacy Policy describes how Result Institucional ("we", "us", or "our") collects, uses, and protects your information when you interact with us through our WhatsApp messaging service integrated with the Meta (Facebook) platform.

1. Information We Collect

When you communicate with us via WhatsApp, we may collect the following information:

• Contact information: your phone number and WhatsApp profile name.
• Message content: the text, images, or files you send to us through WhatsApp.
• Conversation metadata: timestamps of messages and delivery/read status.

We do not collect any information beyond what is necessary to provide our WhatsApp messaging service.

2. How We Use Your Information

We process your information for the following purposes:

• To respond to your messages and provide customer support via WhatsApp.
• To send you relevant notifications or updates you have requested.
• To improve the quality of our messaging service.
• To comply with applicable legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. Your data may be shared only in the following circumstances:

• With Meta (Facebook): as required by the WhatsApp Business API to deliver and receive messages.
• Legal requirements: when required by law, regulation, or legal process.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy or as required by law. When your data is no longer needed, it will be securely deleted.

5. Data Deletion

You have the right to request the deletion of your personal data at any time. To submit a deletion request, please contact us at:

• Email: [email protected]

We will process your request within 30 days and confirm once your data has been deleted.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All WhatsApp messages are protected by end-to-end encryption provided by the WhatsApp platform.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict the processing of your data.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Services

Our service operates through the WhatsApp Business API provided by Meta Platforms, Inc. Your use of WhatsApp is also subject to WhatsApp's Privacy Policy and Meta's Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: [email protected]